FAQs

You've got questions? We have answers!

Do you wonder what it’s like to work with an executive-level virtual assistant? Our FAQs touch on some of the most commonly asked questions about outsourcing your to-do list to a professional support person. (Have more questions? Don’t hesitate to reach out!)

A virtual assistant (VA) is a self-employed professional who provides administrative, technical, or creative assistance to clients from a remote location. VAs typically work from home offices and use technology to communicate with clients and complete

Almost anyone can benefit from a V.A.

Working hours are 9am to 2pm Monday and  Friday, 9am to 5pm Tuesday through Thursday, and closed on the weekends and holidays. Any urgent work that is required outside of these times will need prior approval and will incur extra charges

I accept PayPal, Venmo, and CashApp.

Thanks for purchasing our services at excelassistllc.com operated by Excel Assist, LLC.

In order to be eligible for a refund, you must not have used any of your time purchased and it must be within 30 days of purchase. If we have started a service for you or it is past 30 days since purchase, a refund will not be given. Please contact us at info@excelassistllc.com if there is a dispute.

If anything is unclear or you have more questions feel free to contact our customer support at info@excelassistllc.com.

I have over a decade of working as an Executive Assistant involving high-profile clients, I am used to maintaining high levels of confidentiality at all times.

I am always happy to sign a Non-Disclosure Agreement so that you are confident that I will not disclose your sensitive information and data.

I use an online password system to ensure that your passwords remain safe